VolleySplice
Support
Help with VolleySplice on iPhone, iPad, Android, and the web.
Contact us
For app issues, general feedback, feature requests, or privacy questions, email volleysplice@vafrederico.com.
Include your app version, device model, operating-system or browser version, what you expected, what happened, and any error message. Screenshots can help. Please do not send passwords or private recordings; remove personal information from screenshots before sharing them.
A recording will not open
Choose the original video again through Photos or Files on iPhone/iPad, the system file picker on Android, or the file selector in your browser. Use Re-link video when offered. Check the app's Photos permission in Settings and confirm that the recording is still available. An original stored in iCloud Photos or a cloud file provider may need to download before it can be opened.
Analysis or export stopped
Check available storage and keep the app open while processing. iPhone/iPad exports require the app to remain in the foreground. Background analysis depends on the operating-system version and resources granted by the system. Reopen the app to review queued work and resume or retry when offered.
Finding an export
On iPhone/iPad, check the Files location or Camera Roll destination you selected. On Android, check the destination chosen in the system picker. On the web, check your selected folder, browser downloads, or share destination. Copies saved to cloud-backed locations may synchronize through that provider.
Deleting projects and local data
Use the app's project and storage controls to remove local work and caches. On the web, browser settings can clear the site's stored data. Deleting a project does not delete its original video or copies exported to Photos, Files, or another destination. Manage those and any backups separately through Apple, Android, or your storage provider.
Your privacy
Video and audio analysis happens on your device. VolleySplice has no account, ads, analytics, tracking, or developer-server upload of your media. If you contact support, we receive the message and contact details you choose to send. Read the Privacy Policy for local storage, website access, and platform backup details.